FREE SHIPPING ON ALL UK MAINLAND ORDERS UNTIL LOCKDOWN IS LIFTED...

For our current Shipping timescales please CLICK HERE

IMPORTANT NOTICE – FRIDAY 23RD OCTOBER 2020


UNFORTUNATELY FROM 6PM THIS EVENING, WALES ARE IN LOCKDOWN FOR TWO WEEKS.  EVEN THOUGH WE WILL STILL BE WORKING THEY WILL BE LIMITED HOURS DURING THESE TWO WEEKS.

PLEASE ALLOW A LITTLE EXTRA TIME FOR DELIVERY AS WE ARE UNSURE AS TO HOW ROYAL MAIL OR MYHERMES (THE TWO SHIPPING SERVICES WE USE) WILL BE WORKING THROUGHT THIS FORTNIGHT.

HOPEFULLY WE WILL ALL BE BACK TO NORMAL ON THE 9TH NOVEMBER 2020.

IF YOU WISH TO KNOW APPROXIMATE TIMESCALE OF YOUR ORDER THEN PLEASE CLICK HERE TO CONTACT US.

WE APOLOGISE IN ADVANCE FOR ANY DELAYS THAT MAY OCCUR.

We currently only ship to the UK.

We aim to process your order for dispatch within 7 working days of receipt of payment (Monday – Friday – if the payment is received before 5pm any working day then the next day will count as the first working day if after 5pm then the second day will count as the first working day ). PLEASE NOTE: At busy times this can take a little longer.

Even though most of the time we keep to our timescales, we ask due to the current COVID19 situation please allow 14 working days for delivery from dispatch of  Business Stationery and up to 21 working days for delivery of Clothing.

If you wish to know the current shipping timescales of any products please contact us for an update.

We are not responsible for any delivery problems / delays / weather conditions that the courier may encounter which result in a delay in delivery.

99% of our orders arrive within 3 working days from dispatch but please allow up to 14 working days for any delays.

If you require items urgently please contact us on sales@lainies.co.uk

If there are any issues with your order then there will be a delay in processing and delay in delivery.

Please ensure your SHIPPING ADDRESS is correct.  If any parcel is delivered wrongly we cannot be held responsible.  Any parcels returned to us, there will be a £10 Administration Fee plus the cost of the postage to repost.

Once your order is dispatched you will receive an email confirming your order has been completed.

SHORTAGES

Please check your order carefully when it arrives.  All claims regarding shortage of items MUST be made within 72 hours of parcel delivery date.  No claims for shortages can be entertained after this time.

NON DELIVERY

Parcels to the value of £50+ are sent by Courier and will receive tracking details by email.

Please monitor your tracking details after you have received notification of parcel dispatch and contact us as soon as possible if you suspect there is a problem.  Claims for NON DELIVERY cannot be entertained longer than 21 days from dispatch date.