DUE TO THE LOCKDOWN THAT HAS BEEN INTRODUCED PLEASE ALLOW UP TO 10 WORKING DAYS FOR DISPATCH. IN MOST INSTANCES ORDERS WILL BE DISPATCHED BEFORE THIS TIME. EVEN THOUGH WE WILL STILL BE WORKING THEY WILL BE LIMITED HOURS DURING THESE TIMES.
PLEASE ALLOW A LITTLE EXTRA TIME FOR DELIVERY AS WE ARE UNSURE AS TO HOW ROYAL MAIL OR MYHERMES (THE TWO SHIPPING SERVICES WE USE) WILL BE WORKING THROUGHT THIS PERIOD.
HOPEFULLY WE WILL ALL BE BACK TO NORMAL SHORTLY.
IF YOU WISH TO KNOW APPROXIMATE TIMESCALE OF YOUR ORDER THEN PLEASE CLICK HERE TO CONTACT US.
WE APOLOGISE IN ADVANCE FOR ANY DELAYS THAT MAY OCCUR.
We currently only ship to the UK.
We aim to process your order for dispatch within 10 working days of receipt of payment (Monday – Friday – if the payment is received before 5pm any working day then the next day will count as the first working day if after 5pm then the second day will count as the first working day ). Most orders are dispatched well within this time, but please remember we order once a week from our Supplier for any clothing & merchandise for any orders that we receive. We DO NOT KEEP STOCK we order as and when we receive orders from our customers. So this means it could take up to 10 days to dispatch any Clothing & Merchandise. .PLEASE NOTE: At busy times this can take a little longer.
Even though most of the time we keep to our timescales, we ask due to the current COVID19 situation please allow 14 working days for delivery from dispatch of Business Stationery and up to 21 working days for delivery of Clothing.
If you wish to know the current shipping timescales of any products please contact us for an update.
We are not responsible for any delivery problems / delays / weather conditions that the courier may encounter which result in a delay in delivery.
99% of our orders arrive within 3 working days from dispatch but please allow up to 14 working days for any delays.
If you require items urgently please contact us on firstname.lastname@example.org
If there are any issues with your order then there will be a delay in processing and delay in delivery.
Please ensure your SHIPPING ADDRESS is correct. If any parcel is delivered wrongly we cannot be held responsible. Any parcels returned to us, there will be a £10 Administration Fee plus the cost of the postage to repost.
Once your order is dispatched you will receive an email confirming your order has been completed.
MERCHANDISE ORDERS – CLOTHING ETC
We currently order once a week from our Suppliers on a Monday and have delivery by Thursday/Friday.
So should you place an order for any merchandise such as a Hoodie, T-Shirt etc on a Tuesday, it won’t be ordered from our Supplier until the following Monday and we won’t be in receipt of it until Thursday/Friday of that week. So you’re order will be dispatched the Mon/Tues of the following week – which would be 2 weeks from the time you placed your order.
Please check your order carefully when it arrives. All claims regarding shortage of items MUST be made within 72 hours of parcel delivery date. No claims for shortages can be entertained after this time.
Parcels to the value of £50+ are sent by Courier and will receive tracking details by email.
Please monitor your tracking details after you have received notification of parcel dispatch and contact us as soon as possible if you suspect there is a problem. Claims for NON DELIVERY cannot be entertained longer than 21 days from dispatch date.