We currently deliver throughout the UK.
Standard delivery: £4.99
Please allow up to 10 working days for your order to be delivered.
Working days are Monday to Friday and do not include weekends or UK bank holidays.
If you require an item urgently or need it by a particular date, please contact us before placing your order at info@lainies.co.uk. We will let you know whether delivery by your required date is possible.
ORDER PROCESSING
Please make sure that all information supplied with your order is complete and correct.
If there is an issue with your order, or we need to contact you for additional or corrected information, processing will be delayed. This may also delay delivery.
For personalised products, we cannot begin processing your order until we have received all the information required to complete it.
DELIVERY DELAYS
Once your order has been dispatched, delivery is dependent on the courier.
Occasionally deliveries may be delayed due to circumstances outside our control, including adverse weather, transport disruption, courier delays or other delivery problems.
If your tracking information shows an unexpected delay or delivery problem, please contact us and we will help investigate it with the courier.
SHIPPING ADDRESS
Please check your shipping address carefully before placing your order.
Your parcel will be sent to the shipping address supplied when your order is placed.
If you provide an incorrect or incomplete shipping address and your parcel is returned to us, a £10 administration fee will apply. You will also be responsible for the cost of postage to send the parcel again.
If you supplied the correct shipping address but the courier has delivered your parcel incorrectly, please contact us as soon as possible so that we can investigate the delivery.
DISPATCH CONFIRMATION & TRACKING
Once your order has been dispatched, you will receive an email confirming that your order has been completed and sent.
All parcels are sent using a tracked delivery service and tracking details will be provided by email.
Please monitor your tracking information after receiving your dispatch confirmation.
If you believe there is a problem with your delivery, please contact us as soon as possible.
SHORTAGES
Please check your order carefully as soon as it arrives.
If anything is missing from your parcel, please contact us within 72 hours of delivery wherever possible.
When contacting us, please provide:
- Your order number
- Details of the missing item or items
- Details of the items you received
- Photographs of the parcel and its contents if requested
Reporting a shortage promptly allows us to investigate the issue as quickly as possible.
This does not affect your statutory rights.
NON-DELIVERY
If your parcel appears to be delayed, lost or has not arrived when expected, please contact us as soon as possible.
We ask that suspected non-delivery is reported to us within 21 days of the dispatch date wherever possible. This allows us to investigate the delivery and raise a claim with the courier within their required timescales.
This does not affect your statutory rights.
CONTACT US
If you have any questions regarding your order or delivery, please contact us at:
Please include your order number when contacting us so that we can deal with your enquiry as quickly as possible.